Privacy Policy

Last updated: August 2026

Lace & Letters Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make an enquiry or place an order with us.

Information We Collect

We may collect personal information including:

Your name

Email address

Phone number

Billing and delivery address

Wedding or event date and details

Personalisation information, such as guest names, wording, menu choices and other details required to create your order

Order and transaction information

Communications you have with us

We may also collect information about how you use our website through cookies and analytics tools.

How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide quotes

Process and manage your order

Create personalised products

Contact you regarding your order

Process payments

Arrange postage and delivery

Provide customer support

Maintain appropriate business and accounting records

Improve our website, products and services

We process your information where it is necessary to fulfil an order or take steps at your request before an order is placed, comply with our legal obligations, operate our business legitimately or where you have provided your consent.

Payments

Payments are processed securely through third-party payment providers.

Lace & Letters Ltd does not store your full debit or credit card details. Payment providers process your information in accordance with their own privacy policies.

Sharing Your Information

Lace & Letters Ltd does not sell your personal information or share it with third parties for their own marketing purposes.

Where necessary, we may share limited information with trusted service providers that help us operate our business and fulfil your order. This may include:

Payment providers

Website and ecommerce providers

Printing or production suppliers

Postal and delivery services

Email, cloud storage and other business service providers

Accountants or professional advisers where required

We only share information that is reasonably necessary for the relevant service.

We may also disclose information where we are legally required to do so.

How Long We Keep Your Information

We only keep your personal information for as long as reasonably necessary to fulfil your order, provide customer support and meet our legal, tax and accounting obligations.

Different types of information may be retained for different periods.

When personal information is no longer required, it will be securely deleted or disposed of where appropriate.

Your Rights

Under UK data protection law, you may have the right to:

Request access to personal information we hold about you

Ask us to correct inaccurate or incomplete information

Request deletion of your information in certain circumstances

Ask us to restrict how your information is used in certain circumstances

Object to certain uses of your information

Withdraw consent where we rely on your consent

To exercise any of these rights, please contact us at info@lacenletters.com.

Cookies

Our website may use cookies and similar technologies to help the website function, understand how visitors use it and improve the customer experience.

Where required, we will ask for your consent before using non-essential cookies.

You can also manage or disable cookies through your browser settings.

Marketing

We will only send marketing communications where we have an appropriate legal basis to do so.

Where applicable, you can unsubscribe from marketing communications at any time.

Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, alteration or disclosure.

Complaints

If you have concerns about how Lace & Letters Ltd has collected or used your personal information, please contact us at info@lacenletters.com so we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page and the "last updated" date will be changed accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Lace & Letters Ltd
Email: info@lacenletters.com
Company Number: 16787125
Registered in England and Wales