Terms & Conditions

By placing an order with Lace & Letters, you agree to the following terms and conditions.

Orders & Personalisation

All products are personalised to the information provided by the customer. Please ensure all spelling, dates and details are checked carefully before approval.

Payments

Full payment is required before production begins unless otherwise agreed.

Design Approval

Customers are responsible for reviewing and approving all designs before printing or production. Lace & Letters is not responsible for errors approved by the customer.

Turnaround Times

Turnaround times may vary depending on the products ordered and current workload. Estimated timelines will be discussed during the ordering process.

Cancellations & Refunds

Due to the personalised nature of our products, cancellations and refunds may not be possible once work has begun or designs have been approved.

Colours & Materials

Colours may vary slightly between screens and printed products due to monitor settings and printing processes.

Delivery

Lace & Letters is not responsible for delays caused by postal or courier services once orders have been dispatched.

Contact

For any questions regarding your order, please contact Lace & Letters directly through the website or social media channels.